Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

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Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience

Yazar	: Robert C. Ford Michael C. Sturman Cherrill Heaton
Yayınevi	: Delmar Cengage Learning
ISBN	: 9781111307738
Baskı yılı	: 2011
Sayfa sayısı	: 536
Stok durumu	: Var Stok detayları
Kargoya teslim	: Aynı gün kargo

"Managing Quality Service In Hospitality: How Organization Achieve Excellence In The Guest Experience, International Edition" teaches the concept and principles of treating customers as guests and creating a Wow experience for them. Many other texts in th

Dedication. Foreword. Preface. Acknowledgments. Introduction. Part I: THE HOSPITALITY SERVICE STRATEGY. 1. The Basics of Wow! The Guest Knows Best. 2. Meeting Guest Expectations through Planning. 3. Setting the Scene for the Guest Experience. 4.

Axess
Taksit	Taksit Tutarı	Toplam Tutar
Tek çekim	-	189.50 TL
2 ay	99.96 TL	199.92 TL
3 ay	67.27 TL	201.82 TL
6 ay	34.90 TL	209.40 TL
9 ay	24.11 TL	216.98 TL
12 ay	18.71 TL	224.56 TL

cardFinans
Taksit	Taksit Tutarı	Toplam Tutar
Tek çekim	-	189.50 TL
2 ay	99.96 TL	199.92 TL
3 ay	67.27 TL	201.82 TL
6 ay	34.90 TL	209.40 TL
9 ay	24.11 TL	216.98 TL
12 ay	18.71 TL	224.56 TL

Bonus
Taksit	Taksit Tutarı	Toplam Tutar
Tek çekim	-	189.50 TL
2 ay	99.96 TL	199.92 TL
3 ay	67.27 TL	201.82 TL
6 ay	34.90 TL	209.40 TL
9 ay	24.11 TL	216.98 TL
12 ay	18.71 TL	224.56 TL

World
Taksit	Taksit Tutarı	Toplam Tutar
Tek çekim	-	189.50 TL
2 ay	99.96 TL	199.92 TL
3 ay	67.27 TL	201.82 TL
6 ay	34.90 TL	209.40 TL
9 ay	24.11 TL	216.98 TL
12 ay	18.71 TL	224.56 TL

Maximum
Taksit	Taksit Tutarı	Toplam Tutar
Tek çekim	-	189.50 TL
2 ay	99.96 TL	199.92 TL
3 ay	67.27 TL	201.82 TL
6 ay	34.90 TL	209.40 TL
9 ay	24.11 TL	216.98 TL
12 ay	18.71 TL	224.56 TL

Paraf
Taksit	Taksit Tutarı	Toplam Tutar
Tek çekim	-	189.50 TL
2 ay	99.96 TL	199.92 TL
3 ay	67.27 TL	201.82 TL
6 ay	34.90 TL	209.40 TL
9 ay	24.11 TL	216.98 TL
12 ay	18.71 TL	224.56 TL