| | | Preface | | |
| | | Acknowledgments | | |
| Pt. 1 | | The Housekeeping Profession and the Principles of Management | | 1 |
| 1 | | The Executive Housekeeper and Scientific Management | | 3 |
| Pt. 2 | | Planning, Organizing, and Staffing the New Organization | | 25 |
| 2 | | Conceptual Planning | | 27 |
| 3 | | Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing | | 47 |
| 4 | | Material Planning: Administration of Equipment and Supplies | | 59 |
| 5 | | Material Planning: Floors, Walls, and Windows | | 73 |
| 6 | | Material Planning: Supplies and Equipment | | 99 |
| 7 | | Material Planning: Bedding, Linens, and Uniforms | | 123 |
| 8 | | Staffing for Housekeeping Operations | | 131 |
| 9 | | Operational Planning | | 151 |
| Pt. 3 | | Directing and Controlling Ongoing Housekeeping Operations | | 171 |
| 10 | | The Hotel Housekeeping Daily Routine of Department Management | | 173 |
| 11 | | Hotel Housekeeping Subroutines | | 219 |
| Pt. 4 | | Special Topics: Swimming Pool Operations and Management, Environmental Services, Safeguarding of Assets, In-House Laundries, and the Full Circle of Management | | 257 |
| 12 | | Swimming Pool Operations and Management | | 259 |
| 13 | | Environmental Services - The Hospital and Nursing Home Look at Housekeeping | | 271 |
| 14 | | The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations | | 289 |
| 15 | | The On-Premises Laundry: An Understanding of Basic Engineering and Operational Considerations Before Installation | | 307 |
| 16 | | The Full Circle of Management | | 319 |
| App. A | | The Americans With Disabilities Act (ADA) | | 333 |
| | More... | | |