Known for its comprehensive approach, this text shows operations managers how to analyse processes, ensure quality, create value, and manage the flow of information, products and services. The seventh edition offers an extensive collection of exercises and solved problems to reinforce key concepts. An increased emphasis is placed on supply chain management and services. New information is presented on the environment and green management, and technology type OM topics as it applies to production, control, the supply chain, and global operations. All chapter opening cases and in-text example boxes have also been revised or replaced. This new content better prepares operations managers for the issues theyll experience in the field.
PART ONE: Operations Management. 1. Introduction to Operations Management. S1. Operational Decision-Making Tools: Decision Analysis. 2. Quality Management. 3. Statistical Process Control. S3. Operational Decision-Making Tools: Acceptance Sampling. 4. Product Design. 5. Service Design. 6. Processes and Technology. 7. Capacity and Facilities. S7. Operational Decision-Making Tools: Facility Location Models. 8. Human Resources. S8. Operational Decision-Making Tools: Work Measurement. 9. Project Management. PART TWO: Supply Chain Management. 10. Supply Chain Management Strategy and Design. 11. Global Supply Chain Procurement and Distribution. S11. Operational Decision-Making Tools: Transportation and Transshipment Models. 12. Forecasting. 13. Inventory Management. S13. Operational Decision-Making Tools: Simulation. 14. Sales and Operations Planning. S14. Operational Decision-Making Tools: Linear Programming. 15. Resource Planning. 16. Lean Systems. 17. Scheduling. Appendix A-Normal Curve Areas. Solution to Selected Odd-Numbered Problems. Index.