Taking a step-by-step approach to systems analysis; this book provides a guide to all the essential techniques necessary for successful systems development, suitable for HND and first year undergraduate students on computing courses approaching the subject for the first time. Two case studies run throughout the text illustrating the real-life applications of systems development, and a further teaching case study is provided at the end. Written in a humourous and lively style, students will find this book not only a valuable learning tool but an entertaining one. The book is also accompanied by a dedicated lecturer and student web site.