This bestselling textbook helps students understand how important leadership skills are, at whatever level they are working at, as well as how to develop into a leader themselves. It supports students in getting to grips with essential theories and thinking critically about how these can be used to improve practice for quality patient care. The new edition covers the whole spectrum of topics relevant to leadership and management, including areas that people commonly struggle with such as conflict and delegation. Key features: · A website with videos of the authors explaining difficult concepts, exercises to help students apply theory to practice and weblinks to further resources · Case scenarios which demonstrate leadership in action across a variety of settings . Up-to-date, including the implications of the Francis report