Through four editions, "Jurans Quality Planning and Analysis: for Enterprise Quality" has provided students and professionals with an authoritative treatment of the subject that goes beyond statistical techniques. The Fifth Edition of this highly regarded classic book on managing for quality, combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of todays leading trainers and consultants at the Juran Institute - Dr. Richard Chua, Executive VP & Six Sigma Practice Leader, and Joseph A. DeFeo, CEO & Executive Coach. The trademark Juran Institute approach has been retained, developing the viewpoint that the control of quality requires managerial, technological, statistical, and behavioral concepts throughout all major functions of an organization.With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in the quality function.
Students are required to make assumptions, estimate economics, reach conclusions from incomplete facts, and otherwise adapt themselves to the imperfect world of the practitioner. An instructors manual supports the text, providing solutions, additional questions, and case examples.Modular organization of topics into four parts enables instructors (and the reader) to customize topic coverage easily for different classes, as follows: Foundation, Managerial Concepts, Functional Applications and Statistical Techniques. This book is very useful for: senior-level undergraduate and graduate classes in business and engineering schools; practitioners of Quality including those preparing for the ASQ certification examinations: Certified Quality Engineer, Quality Manager, Software Quality Engineer, and Reliability Engineer; executives and practitioners of Performance Excellence, Operational Excellence, Six Sigma and Lean; and, Black Belt and Green Belt workshops.
Introduction: A Roadmap for Change Part I: Foundation 1. Basic Concepts 2. Companywide Assessment of Quality 3. Quality Improvement and Cost Reduction 4. Operational Quality Planning and Sales Income 5. Quality Control Part II: Managerial Concepts 6. Process Management 7. Organization for Quality 8. Strategic Quality Management 9. Developing a Quality Culture Part III: Functional Applications 10. Understanding Customer Needs 11. Designing for Quality 12. Supply Chain Management 13. Operations-Manufacturing Sector 14. Operations-Service Sector 15. Inspection, Test, and Measurement 16. Quality Assurance Audits Part IV: Statistical Techniques 17. Basic Concepts of Statistics and Probability 18. Statistical Tools for Analyzing Data 19. Statistical Tools for Designing for Quality 20. Statistical Process Control Appendix I: Supplementary Problems Using Minitab Appendix II: Study Guide Examples Appendix III: Tables