| | | Preface | | |
| | | Acknowledgements | | |
| 1 | | Critical Success Factors for a New Problem Solving System | | 3 |
| 2 | | Overview of the Problem Solving System: TSI | | 9 |
| 3 | | Understanding Organisation for Problem Solving - The Philosophy | | 19 |
| 4 | | Key Principles for Problem Solving - The Principles | | 26 |
| 5 | | How to Problem Solve - The Process | | 29 |
| 6 | | What is Happening When You Problem Solve? | | 47 |
| 7 | | Pitfalls in Problem Solving and How to Avoid Them | | 57 |
| 8 | | Choosing and Using Consultants | | 75 |
| 9 | | How to Problem Solve - The Methods | | 83 |
| 10 | | Nine Cases Employing TSI, Written by Managers and Consultants - An International Perspective | | 233 |
| 11 | | Concluding Comments | | 393 |
| | | Further Reading | | 399 |