This handbook covers the operational policies and procedures (established methods and courses of action) of non-profit organizations, and is applicable to a majority of non-profit organizations, regardless of the particular type of service provided. As a
Partial table of contents:; MANAGEMENT AND ORGANIZATION; Total Quality Management (E. Chaffee & L. Sherr); Building a Total Quality Culture (J. Champoux & L. Goldman); Leadership, Values, and the Nonprofit Organization (E. Power); HUMAN RESOURCES; The Boa