Section 1 Introduction to management: the management challenge; the development of management; emerging performance issues. Section 2 The critical management tasks: developing goals; decision making. Section 3 Planning for performance: strategic management; operational planning. Section 4 Organizing for performance: designing the organization; the design of work. Section 5 People and performance: performance motivation; performance leadership. Section 6 Improving performance: managing quality and continuous improvement; managing change - the continuing challenge.