"Certos Supervision: Concepts and Skill Building 6th Edition" prepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.
PART ONE: What is a Supervisor? 1: Modern Supervision: New Era ChallengePART TWO: Modern Supervision Challenges 2: Ensuring High Quality and Productivity 3: Teamwork: Emphasizing Powerful Meetings 4: Meeting High Ethical Standards 5: Managing DiversityPART THREE: Functions of the Supervisor 6: Reaching Goals and Objectives 7: Organizing and Authority 8: The Supervisor as Leader 9: Problem Solving, Decision Making, and CreativityPART FOUR: Skills of the Supervisor 10: Communication 11: Motivating Employees 12: Problem Employees: Counseling and Discipline 13: Managing Time and Stress 14: Managing Conflict and ChangeAppendix A: Negotiation and PoliticsPART FIVE: Supervision and Human Resources 15: Selecting Employees 16: Providing Orientation and Training 17: Appraising Performance 18: Supervision Laws: Health and Safety, Labor Relations, Fair EmploymentAppendix B: The Supervisors Career Path: Finding a Career Path that Fits