| Pt. I | | Nature and Scope of Marketing Research | | |
| Ch. 1 | | A Decision-Making Perspective on Marketing Research | | 1 |
| Ch. 2 | | Marketing Research in Practice | | 22 |
| Ch. 3 | | The Marketing Research Process | | 41 |
| Ch. 4 | | Research Design and Implementation | | 71 |
| Pt. II | | Data Collection | | |
| Ch. 5 | | Secondary Sources of Marketing Data | | 105 |
| Ch. 6 | | Standardized Sources of Marketing Data | | 132 |
| Ch. 7 | | Marketing Research on the Internet | | 160 |
| Ch. 8 | | Information Collection: Qualitative and Observational Methods | | 186 |
| Ch. 9 | | Information from Respondents: Issues in Data Collection | | 217 |
| Ch. 10 | | Information from Respondents: Survey Methods | | 234 |
| Ch. 11 | | Attitude Measurement | | 272 |
| Ch. 12 | | Designing the Questionnaire | | 306 |
| Ch. 13 | | Experimentation | | 337 |
| Ch. 14 | | Sampling Fundamentals | | 372 |
| Ch. 15 | | Sample Size and Statistical Theory | | 405 |
| Pt. III | | Data Analysis | | |
| Ch. 16 | | Fundamentals of Data Analysis | | 438 |
| Ch. 17 | | Hypothesis Testing: Basic Concepts and Tests of Associations | | 461 |
| Ch. 18 | | Hypothesis Testing: Means and Proportions | | 482 |
| Pt. IV | | Special Topics in Data Analysis | | |
| Ch. 19 | | Correlation Analysis and Regression Analysis | | 523 |
| Ch. 20 | | Discriminant and Canonical Analysis | | 559 |
| Ch. 21 | | Factor and Cluster Analysis | | 582 |
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