This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael He
The new edition will be refreshed and revised for 2010+, to include new sections on: *Internet Service*Dealing with special requirements*Heads Up! -- How to think like the Meerkat*Complaints -- your chance to shine*Systemising routines and personalising e