Part I: Creating Value Through Operations and Supply Chains Chapter 1: Introduction to Operations and Supply Chain Management Chapter 2: Operations and Supply Chain Strategies Part II: Establishing the Operations Environment Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services Chapter 4: Business Processes Chapter 5: Managing Quality Chapter 6: Managing Capacity Part III: Establishing Supply Chain Linkages Chapter 7: Supply Management Chapter 8: Logistics Part IV: Planning and Controlling Operations and Supply Chains Chapter 9: Forecasting Chapter 10: Sales and Operations Planning (Aggregate Planning) Chapter 11: Managing Inventory throughout the Supply Chain Chapter 12: Managing Production across the Supply Chain Chapter 13: JIT/Lean Production Part V: Project Management and Product/Service Development Chapter 14: Managing Projects Chapter 15: Developing Products and Services